We at VORNALEXIS strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
Customers have a 30-day return window from the date of purchase to return any eligible items.
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Items that do not meet these criteria may be rejected for a refund.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide a return authorization number and instructions on how to return your item(s).
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to exchange an item, contact us at [email protected] for assistance. We only replace items if they are defective or damaged.
If you have any questions about our returns policy, please contact us at [email protected] or call us at 1-800-123-4567.